This Privacy Statement covers any relationship you have with us.
Purpose for which we collect information
The main purpose of processing your personal data is to comply with the laws, the operation of our company and its compliance with the regulatory framework. We also collect your data for the purposes of communicating with you, informing you of competitions, offers, gifts, etc. promoted by our company, information on our news and activities, communication based on your free consent. Withdrawal of consent can be requested at any time by submitting the request by sending the relevant message to our site using the special contact form.
What information we collect
Our company mainly collects information that you have provided to us (as required by law) such as personal information, eg. name, gender, date and place of birth, AMKA, VAT ID, contact details, e.g. postal address, email address, landline and mobile numbers, identity card or passport details, nationality. Also, login and user registration data, e.g. certified login credentials for electronic applications as well as other information about you that you provide us by filling out forms or contacting us, either physically or by telephone or email or online or otherwise (eg by proxy).
In addition, we maintain records of correspondence and other communications between us, including email, live communication, instant messaging and social media communications.
Finally, we process information that we need to fulfill our regulatory obligations under the law, as amended and in force.
The use of your information
Our company will only use your information when we have your consent or have other legitimate reason for using it. Legal grounds for using your information include, for example, cases where:
it is necessary to pursue our legitimate interests,
it is necessary that we process the information for the provision of the service or in general the performance of our contractual obligations with you,
it is necessary to process the information in order to comply with a legal obligation of ours,
we believe that the use of your information as described is in the public interest, e.g. for the purpose of preventing or detecting criminal acts.
In addition, we use your data to:
investigating and resolving complaints,
ensuring the safety and business continuity of our company,
improving the products and services we provide or will create,
data analysis to better understand your preferences and to offer targeted services to our company through the sending of relevant newsletters.
Recording your actions
We can record and keep conversations you have with us – including letters, emails, live chat chats, or any other form of communication. We can use these records to evaluate, analyze and improve our services, train our staff, manage risk or prevent and detect fraud and other crimes. We may also collect additional information about these communications, e.g. phone numbers from which you call us, and information about the devices or software you use when needed. By law we are obliged to give access to investigative, judicial or other competent authorities.
Marketing and market research
Your use of your Personal Information for Marketing and Market Research purposes will be with your prior consent. Your consent may be revoked at any time. We may use your information to provide information about our company activities, as well as products and services from our affiliates and other relevant third parties. We can send you marketing, mail, email, phone, text or social media. You can change the way you communicate with us about these messages or even choose to stop receiving them. To make this change, please contact us via the special form on our site.
Please note that if you ask us to stop sending you promotional messages, we may need a short period of time to update our systems and files to respond to your request, during which you may continue to receive messages.
Who we can share your data with
In general, our company does not share the data it processes with third parties. However, we may share your information with others where required by law or required in order to offer (or offer you on our behalf) products or services you have requested.
We may also share your information where necessary in relation to filing regulatory compliance, litigation or litigation or defending our company’s legal rights and interests.
We share your personal information with third parties when we have / have a legitimate and legitimate business reason to do so / eg. to verify / verify your identity, make it easier for another company to provide the services you have requested, or to evaluate your suitability for the products or services you have requested.
Finally we share your information when we have / have requested your permission to share / share this information and you have agreed.
The purpose for which we may share your information with third parties
We may share your information with third parties and for other purposes such as with other affiliates and any subcontractors, agents or service providers who work for us or provide services to us. We may also share your information with our government agencies and bodies, courts, supervisors and regulators, our auditors and anyone else appointed or requested by our supervisors and regulators to conduct investigations or audits of our activities. . Finally, we may share your information with other parties to the dispute, including any disputed transactions.
Time for which we keep your data
We keep your personal information for as long as required by the applicable regulatory framework. Generally, the time we keep your information is limited to three years, with the exception of marketing contact information that is kept for a period of five years.
If required, we may retain your data for a longer period of time where this is required to comply with the regulatory framework.
If we do not need to retain information for this three-year period, we may destroy, delete, or anonymize them immediately.
The security of your data
We inform you that you have the right to:
Access to your data,
Correcting your data in the event of an inaccuracy,
Deleting your data in specific cases,
Limit the processing of your data,
Objection to processing your data,
Transfer your data to another company,
Report to the Data Protection Authority in the event of an unfortunate event of data breach.
Our company will respond to your requests within one (1) month of their receipt, and this deadline may be extended by another two (2) months, if additional time is required.
Please let us know if you have any concerns about your data security, and if you would like more information or are unsatisfied with how your data is processed by our company, you can contact our company at 210 7238880 for Athens and 24210 27127 for Volos and email us at: firstname.lastname@example.org. Mr. Theodosios Kontaxis has been appointed responsible for the protection of your data in Athens and Mr. Andreas Lainis in Volos.